Transform Customer Service with AI Voice Agents
Enhance customer engagement and streamline utility operations with CheckVox's intelligent voice agents. Our solution handles routine tasks 24/7, allowing your staff to focus on delivering exceptional service.
Use Cases
Inbound
Outage reporting & status
Automatically collect outage details and provide restoration updates
Bill balance, payments, plan details
Handle billing inquiries and payment processing 24/7
Start/stop/move service
Streamline service changes with automated workflows
Internet/TV troubleshooting steps
Guide customers through common technical issues
Account updates & authentication
Securely verify customer identity and process account changes
Outbound
Mass outage/restoration alerts
Proactively notify customers about service disruptions
High-bill or past-due reminders
Send personalized payment reminders and assistance
Service-appointment reminders
Reduce no-shows with automated appointment confirmations
Post-service satisfaction calls
Gather feedback and identify service improvement opportunities
Cross-sell (e.g., green programs, new plans)
Promote relevant programs and services to customers
Elevate Every Customer Interaction
Always-On Service
Never miss a call or keep customers waiting. CheckVox voice agents handle inquiries instantly at any hour, ensuring no opportunity or issue falls through the cracks.
Human-Like Conversations
Unlike frustrating phone menus, CheckVox understands natural speech and context. Callers talk as if speaking to a real representative – no more shouting at IVRs.
Scalable & Efficient
Serve millions of customers without hiring a single new agent. One CheckVox AI agent can handle concurrent calls seamlessly, helping your team achieve more with less.
Seamless Integration
Deploy CheckVox alongside your existing systems. Our platform connects with your contact center and databases, so callers get accurate, personalized answers in real time.
Key Statistics
$2.70 – $5.60
Average cost per live service call
71%
Consumers who expect personalized interactions
60%
Callers who hang up after a 1-minute wait
10%
Share of contacts Gartner says will be fully automated by 2026 (5× today)
Integrations
CIS / Billing
Balance look-ups, payment posting
Outage Management & GIS
Real-time restoration ETAs
AMI / Smart-meter feeds
Proactive high-usage alerts
CRM
Account notes, cases, SMS follow-ups
Work-order / Field-service
Auto-dispatch & status
Challenges & Solutions
Today
5-8% abandonment & 30-45% agent churn
Long IVR menus
Costly 24/7 staffing
Info silos & inconsistent answers
With CheckVox
Near-zero abandonment, no staffing headaches
Natural conversation—"How can I help?"
Pay-as-you-go AI minutes
Single source of truth via API integrations
Ready to Transform Your Utility Operations?
See how our AI voice agents can help you improve customer engagement, reduce costs, and streamline operations.